December 24, 2024

Walmart Fulfillment Services: What Sellers Need To Know

As a Walmart seller or an intending one, how to get your products to customers would be one thing you want to think about. Walmart fulfillment helps you take care you this challenge. Learn in this article, all you need to know about Walmart fulfillment services.
Walmart Fulfillment Services: What Sellers Need To Know
Walmart Fulfillment Services: What Sellers Need To Know

Key takeaways: 

  • Walmart established the Walmart Fulfillment Services in February 2020, giving sellers access to an extensive world-class supply chain and logistics network.
  • The Walmart WFS service includes inventory storage, order processing, shipping, returns, and even customer service, through Walmart's extensive fulfillment infrastructure. When a customer orders, Walmart takes responsibility for storing the products, picking and packing orders, and shipping them directly to customers.
  • To apply for WFS, you need to be live on the Walmart marketplace. Once live, sign the WFS contract, go to your Seller Center, and convert your products to fulfillment by Walmart. Finally, ship your inventory to a Walmart ecommerce fulfillment center. 
  • Walmart Fulfillment Service comes with a straightforward pricing structure. As a Walmart seller, you will only be paying monthly storage fees and fulfillment fees that are based on the weight of your products. 
  • If you are looking for alternatives to Walmart WFS, you can switch to Open multiple fulfillment centers, P2P fulfillment networks, or third-party logistics companies. 

It is no news that the Walmart online marketplace has been working to become one of the leading marketplaces in the world. The platform continues to expand, with 53.4 billion U.S. dollars in ecommerce sales, in 2023 (an increase of about 12 percent from 2022). 

Selling on Walmart comes at a relatively lower cost than online marketplaces like Amazon. This advantage allows online retailers to double up sales and increase online business revenue.

However, one aspect every seller must come face to face with while selling on Walmart is order fulfillment. From storing inventory to packing and shipping to customers. 

Thankfully, working with Walmart Fulfillment Services (WFS) can help you focus on other areas and figure out effective ways to increase revenue in business. 

Walmart Fulfillment Services can make the process of order fulfillment less time-consuming and costly. You can get faster shipping, improved visibility on search results, and overall business growth. 

Read on to find out all you need to know to get started with Walmart Fulfillment Services. 

What is Walmart Fulfillment Services (WFS)? 

In February 2020, Walmart established the Walmart Fulfillment Services, giving sellers access to an extensive world-class supply chain and logistics network. 

Fulfillment by Walmart enables sellers to store inventory and ship their products through Walmart's ecommerce fulfillment centers. Sellers can leverage Walmart's efficient and trustworthy logistics as they sell products on Walmart. 

This service includes inventory storage, order processing, shipping, returns, and even customer service, allowing you to focus on growing your business while leveraging Walmart's extensive fulfillment infrastructure. 

So how does Walmart Fulfillment Services work? 

Walmart Fulfillment Services allows you to store inventory in Walmart Fulfillment Centers. When a customer orders, Walmart takes responsibility for storing the products, picking and packing orders, and shipping them directly to customers. In addition, Walmart handles customer inquiries and returns related to these orders, providing a seamless shipping experience for both sellers and buyers.

Eligibility for Walmart Fulfillment Services

To become eligible for Walmart Fulfillment Services, you need to become a Walmart seller. Your products must also meet the following criteria: 

  • Your product weight should not exceed 500lbs
  • Your product must have a maximum length of 108”
  • Your products should not be perishable or regulated 
  • Your products should have maximum dimensions of 120″ x 105″ x 93″, including packaging
  • Your product should have a maximum product length + girth of 165” 
  • The products sent to fulfillment centers must be shipped within the US

In addition to these product requirements, you should have a good history of fulfilling your orders on time, and great customer service in the Walmart marketplace. 

How to sign up for Walmart Fulfillment Services 

The process is simple. However, to apply for WFS, you need to be live on the Walmart marketplace. 

As an active Walmart seller, simply go to your Seller Center and click on the WFS icon to apply. Once your application is approved, here's what you need to do: 

  • Sign the WFS contract. 
  • Go to your Seller Center and convert your products to fulfillment by Walmart.
  • Ship your inventory to a Walmart ecommerce fulfillment center. 

Benefits and Drawbacks of Using Walmart Fulfillment Services 

One thing Walmart can boast of is its world-class supply chain. In fact, Walmart appears as number 9 on The Gartner Top 25 Supply Chain in 2024 

You can take advantage of its impressive supply chain and efficient logistics to increase sales, scale your business, and possibly become one of Walmart's best sellers. 

Let's examine some of the pros and cons of using this fulfillment service. 

Benefits of Walmart Fulfillment Services 

  • Order and inventory management: Walmart offers sellers reporting dashboards that can help them monitor inventory levels, and track their orders, and shipping. Thanks to the Fulfillment insights page on Walmart Seller Central, sellers can track shipping metrics, and monitor carrier performance, and local performance. 
  • Two-day delivery: Customers enjoy fast shipping. With WFS, customers can get their orders within two days. Sellers can provide 2-day shipping anywhere within the US. This not only provides faster shipping but also impacts your ranking on search results and your eligibility to win the Buy Box.
  • Customer service: With WFS, you won't need to worry about handling customer service. Walmart manages all customer complaints and inquiries with associates available seven days a week. They also take care of refunds and returns.
  • Favorable pricing: Unlike Amazon FBA, WFS offers simple and favorable pricing. As a Walmart seller, you will only need to worry about two specific types of fees: monthly storage fees and fulfillment fees based on the weight of your product. Also, you can benefit from reduced shipping rates through the WFS Preferred Carrier Program. This includes discounted rates on FedEx small parcels and less-than-truckload (LTL) deliveries. 
  • Access to real-time data: Walmart Fulfillment Services gives you access to real-time data through dashboards and APIs. This allows you to monitor your sales performance, manage your inventory, and track your shipments efficiently. Integration options include direct access via the Seller Center, direct APIs, or third-party solution providers. 

Drawbacks of Walmart Fulfillment Services

  • Only limited to Walmart merchants: Unlike some fulfillment services that support orders across various online marketplaces, the WFS service is limited to only merchants who sell on the Walmart marketplace. This means that you don't get the option of choosing other fulfillment methods once you apply for WFS. This can be limiting if you prefer to keep as many fulfillment options open. 
  • Geographical limits: Walmart only permits the shipping of products within the US. This means that Walmart sellers can only ship products to states within the US.
  • Smaller customer base: Despite Walmart's retail presence, its online marketplace user base is smaller compared to ecommerce giants like Amazon. This smaller audience can limit your potential customer reach.
  • Product dimensions are quite limited.

Walmart Fulfillment Service Fees

Walmart Fulfillment Service comes with a straightforward pricing structure. As a Walmart seller, you will only be paying monthly storage fees and fulfillment fees that are based on the weight of your products. 

Storage fees 

Storage fees are calculated based on the volume of your product and how long the product will be stored. Products that are stored for less than 365 days will be calculated as follows:

Fulfillment fees 

If the unit of your product weighs less than one pound, your fulfillment fees will.be calculated based on the weight of your product. Otherwise, the unit weighs more than one pound, it will be calculated based on the dimensional weight. 

Here's a breakdown of what your fulfillment fees will look like: 

Walmart Fulfillment Services (WFS) vs. Fulfillment by Amazon (FBA)

WFS and FBA are fulfillment services that help sellers handle everything from storage to packaging, shipping, and customer service. However, there are significant differences between both services. Let's dive into some differences between WFS and FBA: 

Customer reach 

Walmart.com is the second-largest e-commerce platform in the U.S., but its market share is significantly smaller than Amazon's. Walmart’s WFS primarily focuses on the U.S. market and caters to sellers who aim to grow their presence on Walmart's platform. You will find WFS particularly beneficial if your target audience aligns with Walmart's customer demographics. On the other hand, Amazon commands over 37% of the U.S. ecommerce market, making it an unrivaled platform for exposure. Amazon FBA offers a global reach, allowing you to tap into Amazon's vast international customer base. This makes FBA an excellent choice if you are looking to expand beyond your local market. 

Service offerings

Both FBA and WFS provide a range of fulfillment solutions, including storage, order processing, shipping, and customer service. However, the specifics of these services and the additional features offered vary. 

Amazon FBA has a robust infrastructure and an extensive network of fulfillment centers worldwide. FBA also offers programs like Amazon Prime, which can significantly enhance product visibility and appeal to customers expecting fast shipping

While not as globally extensive as Amazon, WFS benefits from Walmart's strong brand recognition in the U.S. and integrates with Walmart's online marketplace, offering advantages such as two-day delivery tags and eligibility for Walmart+ membership benefits.

Fees

Amazon FBA charges fees based on the weight and dimensions of items stored and shipped and additional fees for optional services. FBA's fee structure can be complex due to the variety of products and services offered.

On the other hand, Walmart WFS uses a simpler fee model with no setup, monthly, or hidden fees. Fees include storage, fulfillment, and a referral fee (usually 6–20%). Sellers pay for storage and fulfillment based on item weight and dimensions, plus any other services. WFS often has competitive pricing, especially for larger or heavier items, as Walmart’s fees don’t scale up as aggressively as Amazon’s.

Integration capabilities

On the other hand, Amazon FBA offers seamless integration with Amazon's marketplace, providing sellers with tools to manage inventory, track sales, and fulfill orders directly through Amazon's platform. FBA also integrates with various third-party software solutions.

Walmart’s WFS is specifically for Walmart Marketplace sellers, offering integration capabilities within Walmart's ecosystem. While WFS may not offer the same level of third-party integration as FBA, it delivers essential tools for managing inventory and orders on the Walmart marketplace. 

Branding and visibility

Walmart’s platform doesn’t allow for personalized branding as extensively as Amazon does with its Brand Registry and A+ Content.

Amazon provides tools like Brand Registry, Amazon A+ Content and A++ Content, and Sponsored Ads, giving you more control over your brand.

Alternatives to Walmart Fulfillment Services 

As an ecommerce seller, you want to ensure you maintain efficiency at all times and this means creating a distributed fulfillment strategy. While Walmart Fulfillment Services offers a one to two-day delivery, it may not be the most effective logistics solution for your business. Here are a few other alternatives to Walmart Fulfillment Services: 

  1. Open Multiple Fulfillment Centers 
  2. P2P fulfillment network
  3. Third-party logistics companies 
  4. Deliverr

Open Multiple Fulfillment Centers 

You have the option of opening and controlling multiple fulfillment centers in the US. One benefit of opening a fulfillment center is that you get total control. However, this is also a risky option. Getting warehouse space could be expensive. It could also get expensive to hire warehouse workers. However, if you can work your way around these challenges, you can have total control of your order fulfillment and shipment.

Third-Party Logistics Companies (3PLs)

Third-party logistics companies otherwise known as 3PLs for short can also work as a great alternative to Walmart Fulfillment Services. 

Third-party companies work in small operations so you may need to work with more than one company if you hope to provide a 1-2 day delivery nationwide. To get the best companies to work with, ensure you compare the quality and costs of their operations. 

P2P fulfillment network 

Peer-to-peer fulfillment networks can be an efficient and cost-effective alternative to 3PLs. This fulfillment network is created by vetted ecommerce retailers who offer other merchants excess space in their warehouses and the resources they need for WFS. This means you get a cheaper and more flexible alternative. The best part is you still get to offer 1-2 day shipping to your customers. Each customer gets unique solutions to their complaints thanks to innovative technology and high-quality fulfillment services. 

Deliverr

Deliverr is one of the best alternatives you can use to provide free and fast shipping. The company uses a network of 3PLs to provide logistics to Walmart sellers. If you use the company to fulfill your Walmart orders, you qualify to receive the Walmart TwoDay badge. The company will handle the heavy lifting of your orders as well as fulfillment and shipping. 

However, just like 3PLs, they are also limited in their scope and mostly take on small packages. If you choose to use this service, you need to be prepared to pay more for larger products. 

Conclusion 

The Walmart marketplace is an effective online platform that can help you grow and scale your business in a short time. The Walmart Fulfillment Services is a program that helps you focus on other areas of your business while Walmart handles your order fulfillment. The service provides excellent support to help you scale your business. They also provide analytical insights to help you monitor and make the necessary changes needed to up your sales and grow revenue. 

If you need insights on how to sell on Walmart and the best approach to take, you can contact ecommerce experts on ePlaybooks

Frequently Asked Questions (FAQs)

What is WFS on Walmart?

Walmart Fulfillment Services (WFS) is a fulfillment program that enables sellers to store inventory and ship their products through Walmart's ecommerce fulfillment centers. This service includes inventory storage, order processing, shipping, returns, and even customer service, allowing you to focus on growing your business. 

How does WFS work?

Walmart Fulfillment Services allows you to store inventory in Walmart Fulfillment Centers. Once listings are converted, WFS takes over the storage and dispatch of products. Products are stored in Walmart's distribution centers. When a customer orders, Walmart takes responsibility for storing the products, picking and packing orders, and shipping them directly to customers. Walmart also handles customer inquiries and returns. 

Products fulfilled by WFS display "Fulfilled by Walmart" and "2-day shipping" tags, increasing your product visibility.

How do I convert Walmart to WFS?

To convert your Walmart products to Walmart Fulfillment Services (WFS):

  • Log into your Walmart Seller Center account. Navigate to the Walmart WFS tab in the dropdown menu.
  • Go to the Product Catalog section and click on "Items". Search for the item you want to convert to WFS.
  • Click on the three dots under the product title and select "Convert to WFS".
  • Provide all required information for each section of the listing. Click the "Submit changes" button.
  • Wait 24 hours for the conversion to complete. Once converted, go to the WFS section and click on "Send inventory".

Once done, you can create your order including the expected shipping date, return address, and all necessary shipping information. 

What are the rules for WFS?

Your products must also meet the following criteria: 

  • Your product weight should not exceed 500lbs
  • Your product must have a maximum length of 108”
  • Your products should not be perishable or regulated 
  • Your products should have maximum dimensions of 120″ x 105″ x 93″, including packaging. 
  • Your product should have a maximum product length + girth of 165” 
  • Products need to be sent to assigned Walmart fulfillment centers
  • The products sent to fulfillment centers must be shipped within the US
  • All WFS-fulfilled orders ship in standard Walmart-branded packaging

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