December 11, 2024

How to use Amazon Generative AI for Amazon Sellers

Learn how Amazon Generative AI can help sellers boost their business. From creating product listings to enhancing customer experience, explore practical tips to save time, improve efficiency, and grow your store with AI-powered tools designed for Amazon sellers.
How to use Amazon Generative AI for Amazon Sellers
How to use Amazon Generative AI for Amazon Sellers

Amazon has not only maintained top status as one of the leading ecommerce platforms in the world but has been at the forefront of leveraging artificial intelligence and machine learning to improve its platform for both customers and sellers.

In recent years, Amazon has also introduced several generative AI tools that help sellers streamline their operations, create their product listings, improve customer interactions, and maximize Amazon sales. 

As an Amazon seller, how can you leverage generative AI to sell effectively on the Amazon marketplace? 

Read on as we explore the benefits of generative AI and how sellers can utilize generative AI tools.

What is Amazon’s Generative AI?

Source: Amazon

Amazon Generative AI leverages machine learning to generate text, images, and insights that meet business needs. It merges seamlessly with Amazon’s ecosystem, allowing you to optimize your product listings, create marketing content, and also get insights into consumer behavior.

Amazon’s Generative AI can learn human language, programming languages, art, chemistry, biology, or any complex subject matter. 

With this powerful tool, you can:

  • Generate compelling product descriptions and titles.
  • Craft engaging ad copy and visuals.
  • Power chatbots for customer service automation.
  • Gather analytics that are useful for inventory and pricing strategies.

Ways to use Generative AI on Amazon

As an Amazon seller, generative AI can be a useful companion throughout your selling journey. Here are a few ways to use generative AI as an Amazon seller: 

Create high-quality product listings

With a generative AI tool, you can get catchy, keyword-rich product titles to improve your visibility on Amazon. 

Generative AI tools like ChatGPT can produce engaging and informative product descriptions that highlight key features and benefits. AI can also summarize technical product specifications and features into concise bullet points that are customer-centric. This can save you time compared to manually crafting listings from scratch.

Generate visual content

Not only does generative AI create text but it also creates visual content. This can be very useful for your product images. AI tools like DALL·E can create photorealistic mockups or lifestyle images, showing products in use.

You can also create attention-grabbing infographics to explain how your product is used alongside the benefits and features visually.

With generative AI, you can design visually appealing Amazon A+ content to improve customer engagement.

Carry out keyword research optimization.

Generative AI can analyze customer search behavior and your competitors’ listings to recommend high-performing keywords for your product titles, bullet points, descriptions, and even backend search terms. You can also discover trending phrases that align with new product launches or seasonal demand.

Craft Ad campaigns

Generative AI can also be useful in Amazon Advertising. With AI tools, you can craft compelling headlines and descriptions for your Sponsored Product Ads or Sponsored Brands Ads.

You can also use AI to create custom display banners and promotional materials.

Automate your customer interactions.

Chatbots have become the norm in ecommerce today. With AI-powered chatbots, you can answer customer queries, recommend products, or provide updates on orders.

You can also create personalized marketing emails or post-purchase follow-ups with AI-generated content. 

Streamline inventory management

With generative AI, you can ensure you have just enough inventory to meet demands and avoid overstocking. Some AI tools can help you predict demand trends, optimize your stock levels, and reduce overstock or understock issues by analyzing sales history and market trends.

Scale to international markets

Generative AI tools can help you translate your product listings into multiple languages for various markets. In addition, you can tailor your content to align with preferences and trends within a region.

Types of Generative AI tools for Amazon sellers

Source: Amazon

Here are some key types of generative AI tools that you can invest in as an Amazon seller: 

Content creation AI tools

These tools help generate product listings, descriptions, titles, and advertising copy, ensuring your content is optimized and engaging: 

  • Amazon’s AI-enhanced product description generator: You can automatically create optimized product descriptions for your Amazon listings.
  • All you need to do is provide basic details such as product title, key features, and technical specifications. The AI tool generates a detailed and engaging description tailored to the product and its audience.
  • ChatGPT: You can use ChatGPT to craft engaging product descriptions, FAQs, and customer responses.
  • Jasper AI: This is another tool that can help you create persuasive copy for your Amazon listings and advertisements.
  • Copy.ai: You can generate SEO-optimized and compelling ad copy, bullet points, and product descriptions. 
  • ZonGuru + OpenAI: You can get analysis on your product listings and recommendations to improve performance. 

Visual content generator tools 

With these tools, you can create high-quality images, infographics, and banners, that stand out in a visually competitive marketplace like Amazon.

  • DALL·E: Generates custom product images or lifestyle visuals based on textual inputs.
  • Canva (with AI): Allows you to design infographics and other promotional visuals with ease.
  • Runway ML: Has advanced image editing and generation capabilities to help you create high-quality professional visuals.

Keyword research and optimization tools

These tools leverage AI to identify high-converting keywords and optimize content for search engines, improving your product visibility.

  • Helium 10: Includes AI-driven keyword research tools for discovering trending search terms.
  • Jungle Scout: Offers keyword tracking and optimization features.
  • Ahrefs: Uses AI to analyze competitor keywords and search volume.

Read more: Jungle Scout vs Helium 10: Best Tools for Amazon FBA 2024

Customer service tools 

Generative AI can automate customer interactions, ensuring you respond to customers promptly and personally.

  • Zendesk AI: Automates responses to common customer inquiries.
  • Tidio AI: A chatbot tool for handling customer queries and recommending products.
  • Freshdesk AI: Manages customer communication and provides quick resolutions to issues.
  • Amazon Polly: This is an AI service that converts text into lifelike speech. You can use it to create voice-driven product tutorials or audio descriptions for visually impaired customers. You can customize speech for different customer segments. It also supports multiple languages and tones.

Ad campaign optimization tools

With generative AI, you can optimize your advertising efforts, from creating ad copy to managing bids and budgets effectively.

  • PPC Entourage: AI-powered campaign management and optimization for Amazon ads.
  • VAPA: Uses deep learning to optimize Amazon PPC campaigns 
  • Quartile: Helps optimize programmatic ad campaigns across channels 

Language and localization tools

If you plan to expand into international markets, language and localization tools can help ensure accurate and culturally relevant translations: 

  • DeepL Translate: With this tool, you can get high-quality translations and context accuracy.
  • Google Translate with AI: For quick translations and accuracy.
  • Amazon Translate: This tool uses deep learning for tailored ecommerce localization.

Inventory management tools

With AI, you can manage your inventory levels, sync and optimize inventory across multiple sales channels: 

  • SoStocked - Uses AI forecasting to help manage inventory levels
  • Skubana - Uses AI to optimize inventory across multiple sales channels
  • Sellbrite - This allows you to sync inventory across Amazon, Walmart, eBay, etc.

Pricing tools

With AI pricing tools, you can adjust your prices based on set rules and ensure you always offer competitive prices: 

  • Repricer - Automatically adjusts prices based on competitor data and market conditions.
  • RepricerExpress - With this tool, you can get real-time repricing for Amazon and eBay marketplaces, rule-based and algorithmic pricing, and bulk editing tools for easy SKU management.

How to Amazon’s Generative AI for product listings 

Here's a guide on how to use Amazon's Generative AI for product listings:

Step 1: Access Amazon Seller Central

Log into your Amazon Seller Central account and navigate to the catalog section.  

Step 2: Add products

Click on "Add products" and select either the web URLs or blank forms option for AI-generated content.

Step 3: Generate content using web URLs

If using web URLs:

Enter the URL of your existing direct-to-consumer website

The AI will extract data from the website to create product titles, descriptions, and bullet points 

Step 4: Generate content using blank forms

If you’re using blank forms:

Enter a brief description or a few keywords about the product in the input field

The AI tool will generate the product title, description, and bullet points based on this information

Step 5: Review and edit generated content

Next, review the AI-generated content to ensure it accurately represents your products and meets Amazon's guidelines. Edit the generated content if necessary to make it clear, concise, and compelling. 

Step 6: Submit for publication

Once you are satisfied with the content, submit it to Amazon for publication. 

Benefits of using Amazon’s Generative AI for your product listings

With generative AI, you can create creative, compelling, and effective listings that attract more customers to your Amazon store, improve search visibility, and boost sales. 

Let’s look at a few key benefits of using Amazon’s Generative AI for your product listings:

  1. Improved search visibility 

With generative AI, you can get rich high-ranking keywords to add to your product titles, descriptions, and bullet points. AI can identify and integrate trending search terms related to your product. With better keyword use, your listings are more likely to appear on the first page of Amazon search results.

  1. Increased conversions with persuasive content

With AI-generated content, you can engage your potential buyers by compellingly highlighting features and benefits. You can showcase the unique selling points of your product, emphasize the value of your product to the customer, and simplify decision-making.

  1. Time and cost efficiency 

Creating high-quality product listings manually is time-consuming and often requires hiring writers or marketers.

But with AI, you can generate professional and compelling product titles, descriptions, and bullet points within minutes. You can also eliminate the need for outsourcing content creation or spending hours writing yourself.

  1. Consistent branding on product listings

Generative AI ensures your product listings maintain a consistent tone and style that aligns with your brand identity. You can choose between formal, casual, or creative tones based on your target audience and avoid inconsistencies in style or information across multiple product listings.

Challenges with using Amazon’s Generative AI

While generative AI offers significant advantages for Amazon sellers, it also comes with its set of challenges: 

  1. New learning curve for users 

For sellers who are not familiar with AI technology, adapting to Amazon’s generative AI can be daunting. Understanding how to input data correctly and interpret AI outputs may take time.

Also, tailoring AI-generated content to match a specific brand voice or audience can be tricky for beginners.

  1. Generic or repetitive content

AI-generated content might sometimes lack creativity or produce similar outputs for different products. AI tends to follow templates, which can result in repetitive language across listings.

So, your listings may not stand out if multiple sellers use the same AI-generated phrasing. Two sellers with similar products might end up with almost identical titles and descriptions. To avoid this, you want to review and refine AI-generated content to ensure that it is original and aligns with your brand.

  1. Keyword stuffing

AI-generated content may overly focus on keyword optimization, leading to keyword stuffing. Overloading your listings with keywords can make them hard to read and less appealing.

Keyword stuffing also violates Amazon’s guidelines, risking listing suspension.

Review AI-generated content to balance keyword optimization with readability and compliance.

  1. Limited customization for niche products 

For highly niche or unique products, AI might fail to generate content that captures their essence. AI may not be able to adequately highlight the unique aspects of niche products or it may generate irrelevant keywords or features.

To avoid this, you want to manually edit the AI-generated content to emphasize the unique selling points of your niche items.

Final thoughts on Amazon’s generative AI

Generative AI is more than a trend. It is a powerful tool for Amazon sellers who are looking to innovate and excel in a competitive marketplace. From creating compelling product listings to optimizing your ads and improving customer interactions, AI can transform every aspect of your business. 

Frequently Asked Questions (FAQs)

Does Amazon Seller Central support AI?

Yes, Amazon Seller Central does support AI capabilities for sellers. You can use AI to generate product titles, descriptions, and other details from just a few descriptive words or by uploading product images. Also, Amazon Advertising leverages AI for targeted marketing campaigns based on customer data and shopping habits. 

Does Amazon have a generative AI tool?

Yes, Amazon does have generative AI tools. Amazon offers a range of generative AI tools and services through its cloud platform, Amazon Web Services (AWS). Some of these generative AI tools include Amazon CodeWhisper, AWS Bedrock, Amazon Polly, etc. 

Can you sell AI-generated books on Amazon?

Yes, you can sell books that are AI-generated on Amazon Kindle. However, you must ensure you follow the guidelines and requirements on the platform. 

How does Amazon use AI?

Amazon leverages AI for personalized product recommendations, Alexa and voice shopping, supply chain optimization, machine learning services like SageMaker, etc.

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